We Love It's Guide to…
Answer emergency calls, choose how to respond, and coordinate police, fire and medical crews across a changing city.
Released 23 Apr 2020
Answer Emergency Calls
Dispatch Rescue Crews
Equip Specialist Teams
Manage emergency services in any city in the world! Take calls and dispatch rescue forces. Handle difficult situations, now depending on the weather, and traffic. Help the citizens through cataclysms and natural disasters, becoming a better emergency number operator every day!
Developed by Jutsu Games · Published by Games Operators









You play as an emergency services operator, taking calls from people in need and coordinating police, firefighters and medical teams across a city. Calls range from everyday incidents to major emergencies, and your choices about how to respond can affect their outcomes.
Track incidents on the city map and send suitable units to the scene, balancing limited staff and vehicles against multiple simultaneous calls. You can position units before shifts, hire personnel, choose vehicles and equipment, and assign additional operators to help manage districts.
In the campaign, you take on more districts and responsibilities as you progress. Weather, seasons, time of day and traffic can affect incidents and response, while special scenarios and free play offer other ways to manage emergencies in cities around the world.
Players who enjoy the game often praise the pressure of prioritizing calls and coordinating limited resources, along with the option to play on maps based on real cities. Some appreciate the campaign’s progression and the atmosphere of its voiced calls. Recurring criticisms include repeated incidents and call patterns, a workload that can feel overwhelming as the game expands, and reports of menu or map-loading problems.
112 Operator allows you to manage emergency services in any city in the world! Dispatch units, take calls and face situations caused by weather, traffic or changing seasons. Help the city survive escalating events like riots, organized crime, terrorist attacks, cataclysms, natural disasters and many more!
Help on a scale bigger than ever before. The sequel of the award-winning 911 Operator lets you act on many, completely different levels - from taking care of a single neighborhood to coordinating several operators’ work in the world’s biggest metropolises. Full 3D visualization will give you the inside view of your units’ actions. Choose from over 100 000 areas, such as districts, municipalities, and tens of thousands of real cities from all over the world.
Face the dynamic weather, based on authentic, historical data. Watch the incidents change as day or night comes, traffic increases and seasons pass. Watch out for extreme conditions that may lead to cataclysms and natural disasters. Try to tame big wildfires spreading across the map. Weather isn’t your only problem though - be careful when dealing with terrorist attacks and gang wars.
Take calls from people in various situations, needing emergency services’ help. You never know who’s on the other side of the line - you might hear a frightening murder story, maybe you’ll have to instruct someone on performing CPR, or keep your nerves while encountering an annoying prankster.
Choose one of the European cities in completely new Career mode and find out if you’ll manage to climb up to the very top of an operator’s career ladder. Follow the commands of your supervisors and see your actions affecting people you’re in charge of or those who need your help. Sometimes your mistakes will only be followed by a reprimanding e-mail, sometimes they’ll influence your own life.
You can also play special scenarios in any city in the world, or make your own rules in the Free Game mode.
Command the best specialists, using technologically advanced equipment and vehicles. Decide what to use - a SWAT team, Search and Rescue helicopter, or maybe riot gear? When your units arrive at the scene, command them in the tactical view that gives you the full image of the situation.
25 times bigger, expandable maps of REAL CITIES with 3D buildings
entirely new set of emergency calls and large events
completely redesigned campaign mode, with objectives system, emails, and a story
day&night, weather, seasons and traffic now influences the duty and the incidents happening
new fire mechanic, that can consume entire areas and require dozens of units
region specification - gameplay will vary depending on a country legislation and district characteristics (slums / business / residential /industrial / forest etc)
new OnSite situation visualization that shows the action precisely and intuitively
new team members - doctors, sergeants, dogs, robots, and others!
additional dispatchers, that you can assign to districts for help!
redesigned equipment, now packed up in entire gears


| Platforms | Windows, macOS |
|---|---|
| Achievements | 45 |
| Age ratings |
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| Controller required | No |
| DLC / extras | 6 listed on Steam |
| Metacritic | 73/100 View on Metacritic |